Shipping Policy

DOMESTIC SHIPPING (ARGENTINA)

The processing time for orders placed in our online store is approximately 1 to 2 business days. For special releases with high demand, this time may be extended.

Once the order has been shipped, we cannot modify the address, intercept the package, or expedite the delivery. You will receive an email with the tracking number so you can check the delivery status.

At this time, we are unable to combine shipments for different orders.

Incorrect Address or Lost Packages

We are not responsible for packages delivered to an incorrect address due to errors in the shipping details provided by the customer, nor for lost or stolen packages after delivery. It is the customer's responsibility to enter the correct shipping address at the time of purchase.

If you have any questions, please contact us at [email protected].

INTERNATIONAL SHIPPING

The processing time for orders is approximately 1 to 2 business days. For special releases with high demand, this time may be extended.

We do not combine shipments for international orders.

IMPORTANT: Import duties and taxes are not included in the product price or shipping cost. These charges are the responsibility of the customer and will be collected by the shipping carrier upon delivery. We cannot declare a different value than the actual package value, and shipments returned due to refusal to pay duties are not eligible for a refund.

We use DHL as our primary carrier for international shipments due to their speed and accuracy. Rates vary depending on location and are set by DHL, not by us. These rates are subject to change without notice.

Incorrect Address or Lost Packages

If you have any questions, please contact us at [email protected].

LOCAL PICKUP

We offer the option to pick up your order at our store or at any in-person events we participate in.

At checkout, select one of the options listed under "Local Pickup" to waive the shipping fee.

To pick up your order at our workshop, select HUANACO – Loma Verde, Escobar, Buenos Aires, ARGENTINA. The processing time for the order is approximately 1 to 2 business days. We will notify you by email when your order is ready for pickup.

To pick up your order at a specific event, select that option, keeping in mind the city, dates, and times when it will take place.

You can check the location and business hours on Our Wool Mill page.

You can check all upcoming events on our Upcoming Events page.

If you have any questions, please contact us at [email protected].